StellaService and Google: Creating a More Informed
Online Shopping Experience

Copyright © 2013 StellaService Inc. All rights reserved.

Confidence shopping online

StellaService's objective data helps shoppers ensure they're buying from stores with the best service

We test customer support as well as order and return products in a process audited by global firm KPMG

Ratings consumers can trust

Online stores that provide customers with the best service are now easily recognizable by shoppers

Stand out from the pack

"We're excited to begin rolling out information from StellaService on the Trusted Stores badge to give shoppers even more helpful information right at their fingertips."

Brian Marquardt, 
Group Product Manager, Google Shopping

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Google Trusted Stores

Seller Ratings & Profiles

Google is licensing StellaService's data to help shoppers better understand the service quality of online merchants big and small. StellaService' data is now being used within Google offerings including Google Trusted Stores.

StellaService’s customer service data is now integrated into the Google Trusted Stores program.

StellaService's customer service performance data helps power Google's seller ratings, a star rating associated with a particular retailer. These ratings are based Google Trusted Stores, StellaService, and/or shopper reviews, depending on data availability.

StellaService data on the Wayfair.com Google Trusted Stores flyover. Google and the Google logo are registered trademarks of Google Inc., used with permission.

Google Seller profile for Zappos.com featuring StellaService data. Google and the Google logo are registered trademarks of Google Inc., used with permission.

StellaService is helping to make the online shopping experience more transparent, providing a big competitive advantage to retailers that deliver outstanding service.

Shoppers can easily find objective service metrics for a participating retailer by hovering over the Google Trusted Stores badge.

These seller ratings are often seen in AdWords ads on search engine results pages, where shoppers can click on them to learn more about the retailer via a Seller Profile, which contains StellaService data across metrics including shipping speeds, returns processing, and phone and email customer support.

Google now offers review extensions that enable advertisers to showcase third-party reviews, rankings and awards from reputable sources such as StellaService.

AdWords Review Extensions

AdWords review extensions shown for 1-800-Flowers.com. Google and the Google logo are registered trademarks of Google Inc., used with permission.

Savvy retailers such as 1800Flowers.com are showcasing their StellaService rating in AdWords to build trust with consumers and stand out from the crowd.

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